Need Help?

1. See Tool Bar with Various Links to Helpful Information

Click on the Tool Bar tabs that appear across the top half of this website, just under the title “CannTrust Securities Settlements”.

  • Nominees: Find important information about how to submit a nominee claim and/or mail Notice Packets to members of the U.S. Settlement Class.
  • FAQ: Find important information about the Settlements, the claims process and answers to many frequently asked questions.
  • Documents: Find the legal documents about the Settlements, like the Notice to U.S. Settlement Class Members, the Allocation and Distribution Scheme, the CCAA Plan, the settlement agreements, and the CCAA Sanction Order.
  • Contact Us: Find the contact information for the Claims Administrator and Class Counsel.
  • Privacy: See how personal information and claims are secure, and treated with utmost confidentiality.

2. Email Assistance

Send us an email at We regularly check this email inbox on weekdays during regular business hours, except on holidays.

3. Telephone Information

Call the Claims Administrator at 1-833-871-5359 Monday through Friday, between 9 a.m. and 5 p.m. New York Time (EST), except on holidays.

4. Visit the FAQ Section

Access and read answers to frequently asked questions here.